RETURN & EXCHANGE POLICY

Every order is generally fulfilled within 2 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse.

We want you to love your purchase! That is why the team at Raya Luxe Jewellery carefully inspects and quality-checks every single piece before dispatching the order, and we make sure it reaches you in perfect condition.

But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be.

In such cases, before accepting the delivery, inspect the package carefully for visible damage, missing POD sleeve, or tampering. Refuse the delivery if issues are found at the time of receiving the package itself.

We put all our efforts to display the colours of our products that appear on our website as accurately as possible. However, it may appear slightly differently due to different screen resolution of gadgets. Please check the product details i.e. dimensions of the product, model wearing pictures etc. So you can get a thorough idea before making the purchase. We do not accept Refund Requests in such cases as per our store policy. Please read through the following Terms & Conditions prior to make a purchase.

For Refund / Exchange due damage/complaints:

In case your order is defective or damaged or any item missing, below is what you need to do:

Please inform us on our website within 48 hours of delivery.

· An unedited parcel opening video from the start is a strict mandatory requirement for any complaints.

· If your order is damaged in transit or you received an incorrect product. You may ask for Refund/ Exchange for the same product or any other product of your choice, subject to it is returned exactly the way you received it.(unworn and with original packaging).

· Kindly keep the product packed with original box packaging (including outer box packaging & Free Gifts if any), our courier representative will pick it up from your address within 3-5 working days. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges. 

· Personalised Jewellery can not be returned or exchanged.

REFUND:

• The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 48 hours about the receipt via email. Upon thorough quality check, we will calculate the applicable refund amount after deducting Shipping Charges Rs 125 to your bank account within 3-5 working days,. After reviewing your request, we will determine the appropriate resolution, which may include a replacement or another suitable solution at our discretion.
• We reserve the right to reject claims if sufficient evidence is not provided or if the product appears to have been damaged after delivery.

Important points to note:

• We offer a 2 days period to return/exchange an item.
• We will not be liable for any returns/exchanges not notified within 2 days of delivery.
• Exchange/Return not available for international orders.
• Exchange product may take longer time than usual time to ship.
• All exchanges are subjected to stock availability.
• A product can be exchanged once through the course of an order.
• Products must be unused / in original packaging to be eligible for exchange.
• Clear photos of the damaged product.
• A complete unedited unboxing video recorded from the moment the sealed package is opened.
• Damaged / Used Products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost. Items which are not informed for returns within 48 hours are not eligible for returns. 
• All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 
• We reserve the right to reject claims if sufficient evidence is not provided or if the product appears to have been damaged after delivery.

For any queries, please mail us on: hello@rayaluxe.in by mentioning the order number, your full name & registered mobile number along with product picture & product details and your concerns within 2 days of delivery.

The concern team will take up your queries within 24 to 48 hours. Kindly be patient. Once the item will reach to us, replacement product will be shipped within 3-5 working days.

Mail: hello@rayaluxe.in

Call / Whatsapp: +91 7400195767

Timimgs: Monday-Saturday- 10am to 6pm

1 YEAR COLOUR WARRANTY ON RAYA PRODUCTS:

We provide 1 year Colour Warranty on our all products. Please go through our Jewellery Care Guide and follow the instructions carefully to take care of your jewellery for long lasting experience.

In the unlikely event of product colour turning black within a year, please write to us on hello@rayaluxe.in with all your order ID details and proper visible pictures.

Once our internal team reviews your case, you might be eligible for a Store Credit Coupon Code of amount up to the value paid by you. We have a NO CASH REFUND POLICY. A refund will be issued as a Credit in the form of Store Credit Coupon Code only. The Store Credit Coupon Code is a one-time use code and cannot be applied again to any other order. To use the Store Credit Coupon Code, your cart value must be of equal amount or more than the Store Credit Coupon Code value. Store Credit Coupon Code has 6 months validity from the date of issue and can be used any time within the 6 months of period for your next purchase. 

Thank You.